Dunkin Donuts Job Application & Careers / Hiring Guide + Tips Inside

A Dunkin' Donuts coffee cup against their famous pink and orange background.

Dunkin Donuts is easily one of the world’s leading companies in the food and beverage sector. The company has over 11,300 restaurants worldwide, with 8,500 restaurants in the United States alone. If you are interested in working in this international food and beverage company, you need to be prepared. You must know the application process and how the company hires to get in successfully.

We have identified some of the key areas the company focuses on during interviews, and we will discuss them below. In addition, this guide will cover the job application process at Dunkin Donuts for both part-time and full-time roles and the company’s age-long hiring process. We will also share some tips to help you get hired among the company’s yearly tons of applicants.

 

Company Overview

Founded: 1950

Founder: Bill Rosenberg

Industry: Restaurants & Cafes

Website: dunkindonuts.com

Headquarters: 130 Royall Street, Canton, Massachusetts 02021, United States

Phone Number: 781-737-3000

Company Size: 10,000+ Employees

 

As a job candidate, you must equip yourself with sufficient knowledge of the company you are applying to. This will have you prepared for the questions at the interview, and it will also help you evaluate whether it’s a place you are truly interested in.

Dunkin Donuts is an American company in the food and beverage industry. The company has thousands of restaurants in several countries which its franchisees run.

 

Applying for A Job With Dunkin Donuts 

As an interested candidate, the most important thing to know is that each company has its application process. So, if you are ready to start your journey with Dunkin Donuts, you must start with the company’s application portal. One important piece of information is that Inspire Brands, a famous restaurant company, has completed its acquisition of Dunkin, so applying to the company for corporate jobs means working for Inspire Brands.

 

— Visit The Dunkin Donuts Careers Page

A screenshot from the Dunkin' Donuts careers page.

Search for the career on the company’s website. Dunkin has a separate application icon for corporate jobs and another for regular jobs. You can click on apply now to get started.

 

— Search For Available Career Opportunities Near You

A screenshot from the search area of the  Dunkin' Donuts careers page.

Enter your location to find jobs in the locality you want. If there’s a job available at that location, you will be redirected. The page will take you outside the Dunkin site to the franchise’s site in charge of the branch at your chosen location. There, you can fill out the application form.

 

— Complete Application Form Through Online Portal

A screenshot from the Dunkin' Donuts careers page.

Fill in the information required on the site you are redirected to. You will have to fill in your personal information before you can proceed to answer the general questions on the site. The general questions are usually regular stuff about whether you are capable, have experience, handle the shifts, and are willing to take drug testing.

After filling in this information, you can review it and proceed to submit your form.

 

Dunkin Donuts Roles, Salaries, and Benefits

The inside of a modern Dunkin' Donuts shop.

Dunkin often has various positions open for both corporate and entry-level job types. However, entry-level jobs open up more as there are so many franchises. However, the job openings are not always posted on the company’s site as franchises have the right to hire, and some of them aren’t structured enough to post openings through Dunkin’s site. Nevertheless, here are a few roles at Dunkin you can apply for:

 

— Crew Member

As a Dunkin Donuts crew member, you will be expected to prepare the products as ordered and serve them to customers, following operational and quality standards. This requires you to be fast on your feet. Most crew members hold part-time positions.

For this position, the pay and perks differ from franchise to franchise. However, you can generally expect to get paid about $12 per hour.

 

— Shift Leaders

Shift leaders coach crew members and ensure that shifts are seamless and transitions do not interfere with service delivery flow and guest experiences. In addition, they set goals and provide job assignments to ensure quick service. 

We perused different reviews and found that the salary can range from $12-$16, depending on the branch.

 

— Restaurant Manager 

As a restaurant manager, you will be expected to build and manage your team to deliver great customer experiences. A restaurant manager assigns tasks and is supported by an assistant restaurant manager.

You can generally expect an average yearly salary of $48,000. This range is similar for store managers and assistant managers.

For corporate roles, the pay is more uniform. According to Glassdoor, the highest-paid roles at Dunkin is Corporate Marketing at roughly $114,000 yearly. Sales Manager is at $66,000 and Sales Associate is at $32,000. Customer support has the lowest rates. 

Dunkin employee perks range from discounts on coffees, health insurance, life insurance, paid time off for vacation, sickness, and personal time. The most general perk is flexible hours. Also, some branches offer monthly and yearly bonuses. 

Other uncommon perks are tuition assistance, ongoing education, and community involvement. Dunkin also offers lots of training and development opportunities to staff. 

Make sure you read job descriptions carefully and understand the extent of the role before applying.

 

Dunkin Donuts Interview Process

Again, the interview process at Dunkin varies. Some employees mentioned that they were called a day after filling out the online application form, while others had to wait a week or more. For entry-level roles, chefs and baristas, the interview tends to happen faster because shifts need to be filled.

There’s usually a phone interview, followed by an in-person interview with a manager.

Most people say getting called for the in-person interview qualifies as acceptance, and the interview is just to confirm that work arrangements and conditions are cleared. This usually takes between 15-30 minutes.

You will be asked to fill out a paper application at the interview and be asked simple questions like:

 

  • What hours would you be available for work?
  • How would you deal with an angry customer?
  • How quickly do you adapt?
  • How do you handle it when you make a mistake? 
  • Why should we hire you?

 

We recommend rehearsing common interview questions like “Why do you want to work here?” These questions are usually breezed through, and you may either get the job on the spot or be called back in 2-3 days.

Some branches also take drug tests, but most do not. The entire hiring process usually does not exceed two weeks from application to hire.

 

Working At Dunkin Donuts

Dunkin is a major food and beverage company and has a lot of traffic. This means that the work environment is very fast-paced. Employees have to be on their feet for long hours in their workstations while tending to customers.

Each franchise has a different culture, but you can generally expect good traffic, flexible work hours, friendly colleagues, and short-time breaks. The weekends are more laid back. You can take as much overtime as you can and get paid for it.

Many workers report poor management at their various branches. The management is neither coordinated nor motivated, affecting employees’ enthusiasm. You will be required to watch training videos regularly. These are usually long and may be tiring, but they are packed with helpful work tips. 

Generally, you can expect to work in an environment that keeps you busy, gain good experience, and work with great colleagues.

 

The Bottom Line 

Getting a job at Dunkin Donuts requires ample knowledge and preparation. As a large food and beverage franchise, you need to have basic information on its foundation.

Dunkin is a major player in the food service industry, and there are several openings in the corporate and entry-level roles. You may also find something offline since franchises worldwide are run differently. The standard crew member pay is $12, and it has a fast-paced environment. You can expect to get bonuses, flexible work hours, and coffee discounts.

If you are interested in working for this company, use the careers page and find an opening in your preferred locality. Don’t forget to check through the job descriptions to see if you are fit for a role. Then fill the forms with correct information and accept a call in less than a week. Make sure you prepare for the simple interview questions and show up looking sharp. With these tips, you will have the edge over other job seekers.

 

Frequently Asked Questions

What is the youngest age Dunkin Donuts hires?

Dunkin Donuts only accepts employees of at least age 16. The company accepts this age for entry-level jobs such as crew member, baker, or shift leader. However, because different franchisees own branches, the minimum age requirement for each job may slightly differ. 16 is, however, a generally accepted age across franchises. 

Some states may require special work permits even for 16-year-olds working at Dunkin, and some franchises may limit the work hours and give limited tasks that consist of clerical and less physical things. They may also give more break hours, and the worker may not take night shifts. 

Other food and beverage companies may accept ages 14 to 16, but most are monitored by the company, as it is easy to enforce policies. For example, McDonald’s allows 14 years olds to work as crew members. Usually, younger teenagers require work permits, and they have to work very limited hours.

For more corporate roles, there’s no known specific age. These jobs may have their age stipulations, and there are specific degrees or minimum requirements needed to apply, which may influence the age.

 

What are the requirements to work at Dunkin Donuts?

Generally, Dunkin entry-level jobs require English speaking abilities. While employees do not have to have excellent skills, most franchises prefer enough skills to communicate among team members and with customers. 

Also, physical ability is required to work at Dunkin. Since the job may involve cleaning, washing, and standing long hours in the kitchen for several hours, the company often requires that applicants be able-bodied.

We researched the Dunkin Donuts requirements and found these answers: Workers say you have to have a high school diploma, GED, or be in school trying to get one. However, there’s a general agreement that all that’s required is the willingness to work and the ability to handle the rush hours. The employees say that the training is usually provided to workers, so job seekers with no experience get employed easily. Experience is considered a bonus rather than a requirement. 

However, more corporate roles do have specific requirements. For example, when applying for the Executive Assistant role, you have to have a college degree, working experience, and English Language skills.

 

Is it difficult to work at Dunkin Donuts?

Workers say Dunkin has a fast-paced environment, and that’s understandable. With Dunkin selling millions of coffee and about 2.7 million bagels and donut pieces per year, workers in each franchisee of Dunkin usually have chaotic and rush mornings. So for a new employee, it may take a while to get the hang of it.

However, once you are familiar with the rhythm, workers say the job is very straightforward, and colleagues in most branches quickly show newbies some support.

However, management varies from franchise to franchise, and there are many reports of poor management. According to Mashed, some branches have 9-10 hours shifts and 30 minutes breaks for six days a week, which can become exhausting. There are several management complaints on Glassdoor, and on the other hand, customers are usually cranky and tolerate no mistakes, especially in the morning. Hence, it takes some patience and a can-do attitude to get used to the work atmosphere.